Qmario Privacy Policy — Your data is completely secure

1 Introduction & Commitment

Qmario is one of Bangladesh's most trusted online gaming platforms. We have always believed that protecting player privacy is a fundamental responsibility. This privacy policy gives you a clear picture of what information qmario collects, how it is used, and how it is kept secure.

By using any qmario service, you are considered to have agreed to this privacy policy. Please read it carefully before you start using our services.

This policy applies to the qmario website, mobile app, and all qmario online platforms. "You" or "user" refers to any individual registered with or using qmario's services.

2 What Information We Collect

Qmario collects two types of information — data you provide directly and data collected automatically. Full details are outlined below.

• All information voluntarily provided at the time of registration is collected.
• Documents uploaded for identity verification are stored securely.
• Information shared when contacting our support team is also stored.
• Certain information is automatically collected through cookies and tracking technologies while you browse the qmario website.

3 Use of Information

Qmario uses collected data only for legitimate and specified purposes. We never use or retain your information unnecessarily.

• To create and manage your qmario account.
• To process deposits, withdrawals, and other financial transactions.
• To verify age and identity, ensuring only adults can access the platform.
• To prevent fraud, money laundering, and other illegal activities.
• To create a personalized gaming experience tailored to your preferences.
• To inform you of relevant promotions and bonuses (with your consent only).
• To improve qmario's services and resolve technical issues.
• To meet legal obligations and satisfy regulatory requirements.

4 Cookie Policy

Qmario uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Essential for qmario's core functionality. Used to maintain login sessions and security.
• Functional Cookies: Helps remember your language preference and other settings.
• Analytics Cookies: Used to analyze user behavior and improve qmario's services. All data collected through these cookies is fully anonymized.
• Marketing Cookies: Used to show relevant ads only with your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some qmario services from functioning properly.

5 Information Security Practices

Qmario follows the highest industry standards to protect your data. Our technical and organizational security measures are outlined below.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Stored data is protected with AES-256 encryption.
• Regular security audits are conducted on qmario's servers.
• Staff can only access the information they need — enforced through role-based access control.
• Automated 24/7 monitoring is in place to detect suspicious activity.
• Data backups are performed regularly and stored securely in separate locations.

6 Sharing Information with Third Parties

Qmario does not sell your information. However, limited data may be shared with trusted third parties in certain specific circumstances.

• Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive the necessary information to process your transactions.
• Identity Verification Services: Information may be shared with authorized verification agencies to confirm age and identity.
• Legal authorities: Information may be disclosed to relevant authorities when required by a court order or legal obligation.
• Fraud Prevention: Limited information may be shared within industry-wide security networks to help prevent illegal activity.

All third parties are bound by strict data protection agreements with qmario and may only use the information necessary for their designated tasks.

7 Your rights

Qmario believes you should have full control over your own data. Under international data protection laws, you have the following rights.

• The right to know what information qmario holds about you.
• The right to request correction of any inaccurate or incomplete information.
• The right to request deletion of your data (the "right to be forgotten") in certain circumstances.
• The right to opt out of marketing communications at any time.
• The right to object to the processing of your data.
• The right to receive your data in a structured, portable format.

8 Child Protection

Qmario strictly ensures that no one under the age of 18 can use its services. We do not knowingly collect any information from minors.

• If we become aware that any data has been collected from a minor, it will be deleted immediately.
• The associated account will be permanently closed.
• If a parent or guardian believes their child is using qmario, we urge them to contact our support team immediately.

9 Data Retention Policy

Qmario retains your information only for as long as necessary. Each type of data has its own defined retention period.

• All profile information is retained for as long as the account remains active.
• Even after an account is closed, financial transaction data may be retained for up to 5 years due to legal obligations.
• Identity verification documents may be retained for up to 7 years as required by law.
• Once the designated retention period ends, data is securely and permanently deleted.

10 Policy Changes

Qmario may update this privacy policy when necessary. Registered members will be notified of any significant changes via email or platform notification.

• The date of the latest update will always be shown at the top of this page.
• Continued use of qmario after any changes constitutes acceptance of the updated policy.
• For significant changes, at least 14 days' notice will be given before they take effect.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact qmario's data protection team.

• Email: [email protected] (general inquiries and data requests)
• Live Chat: Available 24/7 on the qmario platform
• Response Time: Up to 30 business days